About the service
We support individuals living with frailty who have acutely decompensated, which could lead to hospital admission including:
- Falls
- Immobility
- Delirium
- New onset incontinence
- Medication side effects.
We are not able to provide:
- Acute emergency care, e.g. for individuals who are injured
- An initial two-person response (e.g. for individuals who are on the floor)
- Bridging the care gap
- Intervention for individuals whose decompensation is due to drugs and alcohol
End of life care.
What we do
The team works with the patient to:
- Diagnose and treat the cause of a patient’s acute deterioration
- Provide a person-centred approach, including future care planning.
- Support a person at home through the crisis and discharge them back to the care of their GP - usually within 7 to 14 days.
Accessing the service
We are only able to take referrals from:
- Health care professionals (from hospital, GP practice, ambulance services, nurses, and therapists)
- Social care colleagues.
Contact information
Service hours: Mon – Sat: 8.00am – 8.00pm, Sun 8.00am – 6.00pm
Tel: 0300 121 2594
Email address
Useful resources
In the below library, you can find a number of resources and leaflets which form part of our patient packs.