The PALS (Patient Advice & Liaison Service) support hub provides a friendly listening ear and support service where you can share your feedback.
The PALS support hub is aimed at anyone who needs support in finding the right service for them, asking for advice or accessing signposting information. We will also be able to provide an additional platform to share your feedback to help support the Trust in making positive changes for the future.
The PALS support hub will listen and respond to your feedback or queries, raising them with the most appropriate team, escalating where appropriate, or signposting to other services or organisations to best support you.
We work alongside the Concerns and Complaints Team if required, to ensure that a suitable resolution is reached.
The PALS support hub has been co-produced with people who have been in contact with the Trust. They have shared their own experiences and views to help shape this service. We’ve combined the Carer and Patient Support Hub with PALS to make it easier for you to get the help you need - all in one place.
The PALS Support Hub is here for anyone who needs help finding the right service. You can ask us for advice or signposting information. We also provide a space for you to share feedback, helping the Trust make positive changes and build stronger, collaborative networks with the community.
The PALS support hub aims to:
- Provide a confidential service when needed.
- Help resolve worries and problems that can be addressed immediately.
- Provide support and advice for anyone that needs help finding information relating to our services or third-party organisations.
- Identify gaps within services and feeding this back to the relevant areas.
- Work closely with the Concerns and Complaints team when required.
- Work collaboratively with third-party organisations, community groups and others to build positive working relationships.
- Be visible and accessible to everyone that needs support from the Hub.
We aim to provide high quality, safe services, however sometimes things go wrong. We will work with you to
investigate what went wrong and how we will make sure it does not happen again.
Duty of Candour aims to help patients receive accurate, truthful information from their healthcare provider.
All NHS organisations have a legal duty to provide candour to their patients when things go wrong during their care and treatment.
We will ensure that we provide you with a full investigation and are open and honest with you throughout.
You will be involved in our investigation, receive a copy of our findings and have the opportunity to discuss this with us.
Contact us by:
- sending us an email at hiowh.
Palssupporthub @nhs.net - giving us a call on 023 8231 1206
- using our online form.
You can also write to us at Pals Support Hub, Sterne 7, Tatchbury Mount, Calmore, Southampton SO40 2RZ.